HOW CAN WE HELP

Frequently Asked Questions
WHAT PAYMENT METHODS DO YOU ACCEPT?


We accept payment via Visa, MasterCard, Discover, and American Express
as well as ACH payments. Once your order is verified you will receive an
invoice via email with payment options.

WHAT ARE YOUR SHIPPING RATES?

Unlike other companies, we do not profit from shipping charges. We charge you what we are charged! This means we do not have set rates. The shipping rate will be based on the weight, package dimensions, preferred delivery method and the distance to the destination plus insurance for the value of the test box purchased. The cost will be added to your invoice or we can bill the charges to your own shipping account if you wish.
WHAT SHIPPING COMPANIES DO YOU USE?

We ship via UPS and FedEx both domestically and internationally. We will
also use DHL internationally if requested. Other courier pickups can also be
accommodated if arranged by the customer.
WHAT IS YOUR WARRANTY?

All equipment is covered by a five-year warranty against manufacturing defects. We will repair or replace a defective test box at our discretion. Usually we will choose the option that is faster.

DO YOU OFFER A DISCOUNT?

While rare, we do offer a quantity discount to customers who purchase multiple test boxes. If you were to purchase multiple test boxes of the same model, the discount is better than if you order multiple test boxes of different models. We do not offer discounts on a single test box.
DO YOU HAVE ANY USED TEST BOXES?

We are the test box manufacturer, we do not deal in used test boxes.
Occasionally, we will have a unit that may have a cosmetic “flaw” in its
appearance, but works just fine. We do offer these with a discount if you don’t
mind the flaw. You can always ask about availability, but they usually go pretty
quickly.
ARE YOUR TEST BOXES MADE IN THE UNITED STATES?

While some of the components used in our test boxes are manufactured abroad, we choose the best quality components available. All our test boxes are designed, manufactured and tested in our suburban Oklahoma City location.